Free Live Chat and Customer Engagement Services

Check out these 17 free live chat services and 14 popular paid live chat services! If you’re looking to increase customers engagement, support, and satisfaction, then you’ll need a way for customers to communicate with you.

Gone are the days of phone calls and emails. If a customer has to wait more than an hour to get a question answered, he’s likely to have moved on. These popular free live chat apps will allow you to engage and interact with customers immediately. Increase conversions, sales, and revenue! Run reports to identify problem areas with your website or products so that you can improve customer satisfaction and loyalty!

Once you’re ready to move on, you can upgrade to their paid subscriptions to unlock even more features like reporting and analytical tools. Or move away from your free live chat service and toward a paid live chat app that offers that features you need!

Some of these services offer useful features that may help you grow your business. As these services are constantly growing, improving, and adding features, you’ll want to visit their sites for the most up-to-date information.

Just because a feature is missing from the list of free live chat apps doesn’t mean that they don’t have it. The businesses listed here may have added the service since the publication of this article.

Free Live Chat and Customer Engagement Service

The following messaging apps for customer engagement either have a basic free option with limited features, or they’re completely free to use! Browse through each application to find the service that best fits your business needs!

We’ll list the features each free service includes.

Chaport

Chaport home

 

  • Unlimited operators
  • 5 operators online at the same time
  • Unlimited chat, history, and websites
  • Offline messages
  • Group chats
  • Notifications
  • Collecting visitor emails
  • Multilingual chat widget
  • Widget customization
  • Operator photos
  • Brief visitor info
  • Reports
  • SSL encryption
  • Browser, Mac OS, Windows, Android, and iPhone apps

Chatra

Chatra home

 

  • Unlimited agents
  • 1 agent online only
  • Unlimited concurring chats
  • Multilingual chat widget
  • Multiple websites
  • Offline messages
  • Complete conversation history
  • Email chat transcripts
  • Typing indicators
  • Read receipts
  • Notifications
  • Agent name, title, and photos
  • Basic visitor info
  • Chat notes
  • Widget customization
  • SSL encryption
  • Google Analytics integration
  • Browser dashboard
  • Windows, Mac, iOS, and Android apps
  • Developer API

ConvertFox

ConvertFox home

 

  • 500 contacts included
  • Dashboard
  • View historical data
  • Search and filter
  • Live chat
    • Typing indicators
    • GIFs and emojis
    • Read receipts
    • Multilingual widget
  • ConvertBot
    • Captures lead and auto-assigns to right team member
    • Automatically schedule meetings
  • Profiles and meetings
    • Email campaigns
  • Mobile apps

Crisp

Crisp home

 

  • 2 agents included
  • 30 days history
  • Livechat
    • Auto-responder
    • Video chat
    • GIFs, emojis, files, and pickers
  • Mobile apps
    • Web, Mac, Windows, Android, iPhone, Slack

Drift

Drift home

 

  • 1 seat included
  • 100 active contacts
  • Live chat
  • Chat fallback
  • 150 emails per month
  • Drift profile
  • Calendar integration
  • Drift help
  • Signatures
  • Meeting prep
  • Block IP
  • Integrations: Slack and Vidyard
  • Conversation reporting
  • Mobile apps
    • Chrome, Android, and iPhone

freshchat

freschat home

 

  • 10 team members
  • Unlimited contacts
  • Up to 10,000 monthly unique visitors
  • Priority inbox sorts messages required based on response time due
  • Message channels to organize messages based on categories like delivery or sales
  • Integrations
    • Facebook Messenger
    • Slack
    • Shopify
    • WordPress
    • Fershdesk
  • Android and iOS app available
  • Notifications through desktop, email, and push

Interakt

Interakt home

 

  • 5,000 total leads
    • Convert visitors to leads using a feedback form, live chat, or notifications
  • 1,000 total customers
    • Automatically send emails with tips or to upsell or to re-engage when customers drop off
  • 1,500 emails per month
    • Create automatic campaigns
  • 100 support tickets per month
    • Helpdesk app
  • 1 notification
    • Make announcements, share offers, or on triggers
  • 1 team member

Kommunicate

Kommunicate home

 

  • Up to 2 seats
  • Live chat
  • Web and mobile SDKs
  • Agent apps
  • Basic reporting
  • Welcome messages
  • 90 days chat history

ProProfs Chat

ProProfs Chat landing page

 

  • 1 operator
  • 100 chats per month
  • 1 month chat history
  • 1 domain

PureChat

PureChat home

 

  • Unlimited live chat
  • Includes 3 users
  • Full customization
  • Engagement hub
  • Transcripts
  • All integrations
  • 1 website
  • iOS and Android apps
  • Unlimited chat history (transcripts)
  • Advanced widget customization
  • File transfer (images, documents, etc.)
  • Security roles (administrator, power user, operator)
  • Operator dashboard
  • Chat alerts
  • Canned responses
  • Pre-Chat info form
  • SSL security
  • Email form for unavailable hours
  • Visitor information and location details
  • Operator availability schedule
  • Chat notifications, including push
  • Show your Twitter feed
  • Show your location

Retainly

Retainly home

 

  • Up to 2,000 contacts
  • Lead generation and tracking
    • Live chat
    • Lead tracking JS script
    • WordPress opt-in form
    • Engagement score
    • Blast campaigns
    • Campaign analytics
    • Template designer
    • Lead event and behavior tracking
    • Rich contact view
  • Lead nurture and conversion
    • Blast campaigns
    • Drip campaigns
    • Template designer
    • Campaign analytics
  • Customer retention
    • Marketing campaigns

Rocketbots

Rocketbots home

 

  • Unlimited human agents
  • Unlimited contacts
  • All channels
    • Facebook Messenger, Wechat, Facebook Workspace, Slack, Wechat Work
  • 1,000 messages
  • Contact Management System (CRM)
  • AI-human hybrid / hand-off
  • Analytics and dashboard
  • Parametric code generator
  • Broadcasting and surveys
  • File storage and delivery
  • Shared inbox
  • 1 bot
  • 4 broadcasts (send updates or surveys to customers)
  • 3 month conversation history

Rocket.Chat

Rocket.Chat home

 

  • Open source
  • Team chat
  • Secure conversations
  • Live chat
  • Real-time translations
  • Windows, Mac, iOS, Android, and Linux
  • Integrations
  • Plugins
  • Themes
  • APIs
  • Data importers

SalesIQ by Zoho

SalesIQ landing page

 

  • 2 operators
  • Track and engage up to 5,000 visitors per month
  • 1 website
  • Mobile support
  • 100 chat sessions per month
  • 3o days storage

Smallchat

Smallchat home

 

  • Unlimited conversations
  • Unlimited visitors
  • 10,000 pageviews per month
  • Full customization of widget
  • Automate engagement
  • Slack integration
  • Offline scheduling
  • Custom analytics

Smartsupp

Smartsupp home

 

  • Unlimited chat conversations
  • Unlimited agents
  • 14-day chat history
  • Unlimited websites
  • Web dashboard
  • Desktop, iPhone, and Android app
  • Visitor info
  • CMS plugins (WordPress, Prestashop, and more)
  • SSL encryption
  • Sound and visual notifications
  • Email notifications
  • Visitor notes
  • Chat transcripts
  • Block visitor
  • Transfer chat amongst agents
  • 1,000 visitor video recordings per month
  • 1 day recording history

Tawk.to

Tawk.to Home

 

  • Windows, Mac, iPhone, and Android apps
  • Integrations with WordPress, Joomla, OpenCart, and 100+ more
  • JavaScript API
  • Real-time monitoring
  • Automated triggers
  • Customizable widgets
  • Built-in ticketing
  • Canned shortcuts
  • Group messaging
  • Agent to agent messaging
  • Desktop notifications
  • 1880+ emojis
  • Geo IP tracking
  • Unlimited agents
  • Unlimited history
  • Detailed reporting
  • Ban / unban visitors
  • Aliases
  • File transfer
  • Tags
  • Mail notifications
  • Message filtering
  • Dashboard
  • Secure encryption
  • Visitor information

Paid Live Chat and Customer Engagement Service

If the free apps just don’t have the features or support you’re looking for, then see other popular paid live chat or engagement apps below. Or you can upgrade once your business has outgrown the free option.

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