I get an error “The disconnect entered does not match the required code.”

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  4. I get an error “The disconnect entered does not match the required code.”

The requirements are case sensitive or you may need to pause the system first.

You’ll see this error when you attempt to disconnect your marketplace and type in anything that doesn’t match what is expected.

You need to type DISCONNECT with all the letters capitalized. We do this so that you don’t accidentally delete your marketplace since doing so will mean we’ll delete all of your historical data.

If you’ve typed in the code correctly, then you may first need to pause your sync so that the system doesn’t process any more transactions. Then try disconnecting again.

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