Item SKU is not found

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SellerZen gives me an error message that says Item SKU is not found.

In order for us to create documents in QuickBooks Online, you’ll need to have your inventory created and configured. Without inventory items, we won’t be able to create any documents.

If we can’t find the Amazon SKU in your QuickBooks inventory, then we can do one of the following:

  • We’ll skip the order and send you an email telling you that we can’t create the transaction because the inventory items are not found.
  • We can create the item for you in QuickBooks Online, but the inventory start date will be the date of the first document that we create. This may affect the dates for some of your reporting periods.
  • We can also use a default inventory item for all of your Amazon SKUs. Create the item in QuickBooks Online and then type it below in the field after you’ve selected “Use the following item for all SKUs.”

If you create the QuickBooks Inventory item under Sales (or Invoicing) > Products and Service, you’ll have to retry import once you’ve created the inventory item.

If you have a lot of inventory that you need to map, you can also upload a list of inventory items under the SKU Mapping tab. 

Learn more about the SKU Mapping features and see a sample Profit and Loss report at the end of the linked guide. You’ll find the instructions under this section:

Upload a CSV file for SellerZen to process and create the mapping

You can learn how to create a CSV file from our guide here.

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