SellerZen creates a Sales Receipt for $0.00 for replacements and other transactions.
A sales receipt is for $0.00 is created in QuickBooks after Amazon refunds the customer and the corresponding refund document is created in QuickBooks.
We do this to reconcile your Amazon and QuickBooks Online inventory since customers are sometimes refunded before they return the item.
These sales receipts may also be a result of replacements that Amazon sends out to customers on your behalf.
We’ll create the proper QuickBooks Online documents when the customer returns the item.